ATG Stores Shipping Policy
At ATG Stores, your satisfaction is our #1 priority, and we take pride in providing you with fast, dependable and safe delivery service. Each order is shipped using one of our 3 standard methods - whichever one is best suited for your order.
1) Standard ground - Small Parcel.
Estimated transit time
Most small-to-medium sized orders $29.99 and above will ship *FREE using UPS, Fed Ex, or DHL Ground Services. ATG Stores will email you a tracking number so you can track the order and check on the delivery date. Shipments usually arrive 1-6 business days from the time they leave the warehouse.
2) Truck Freight - Large items
* Excludes Daily Deal and Special Promotions
(Note: While ATG Stores does not require a signature on small parcel deliveries, it is ultimately up to the driver's discretion. If delivery without a signature is desired, it is advised you leave a note on the door with appropriate instructions.)
Expedited Shipping Services are available including, Next Day, 2-Day, 3-Day Services. ATG Stores will not be liable for expedited shipping charges due to delay in the lead time of an order. Expedited shipping services are offered only to speed up the Transit Time. We have no control over the in-house time of an order (time prior to shipment) and do not guarantee or promise delivery dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time. Lead times that are stated on the product pages represent the Average time frame a manufacturer is shipping their product and are not to be taken as a guarantee. Instead, they should be used as a rough guideline for estimating the lead times. Contact Customer Service to arrange for expedited shipping at or .
Larger items will ship via truck freight. Items shipped freight are delivered to curbside or driveway only and may incur an oversized item surcharge; for any additional delivery needs or questions, please contact our sales professionals at or . Truck freight orders require that someone is available to accept the delivery. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during normal business hours.
3) ATG Stores White Glove Delivery
If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees, freight charges back to the manufacturer in addition to the original shipment expense.
At ATG Stores' discretion, certain items will ship using our deluxe White Glove delivery service. Common white glove shipments include large furniture items (bedroom suites, dining sets, etc) and items requiring special care.
With white glove service, a professionally trained and experienced delivery team will deliver your product anywhere from a basic curbside delivery to your room of choice, please select the level of service on each product. Depending on the item, the delivery team may also provide light set-up and debris removal.
White glove service may be added to any order for an additional charge. To do so, please contact customer service at or .
On all white glove deliveries, the carrier will contact you to schedule a delivery window.
On each product page we display the particular manufacturer's stated lead time, which refers to the time from their receipt of your order to when it's ready for pickup. This lead time does not factor time in transit with the shipping carrier.
Outside the 48 States
Standard Ground: 1-6 Days
Truck Freight: 7-14 Days
White Glove: 10-14 Days
The upcharge for shipping to Hawaii, Alaska, Canada or Puerto Rico will appear in the 'additional shipping' field on the checkout page. If the shipment is going to another country, you will need to call for a quote - or . Please note that Atgstores.com is not responsible for any taxes, duties or fees including Brokerage fees and Customs that are associated with any purchase. These additional charges are the responsibility of the customer.
Orders being delivered to a remote location may incur an additional remote location fee. Remote location fees are determined by carrier based on zip / postal code and will be applied to the order prior to completing checkout.
About Estimated Shipping Times
At ATG Stores we do our best to provide you with accurate shipping times for our products. The times are estimates only.
The 'Ships In' time is provided to ATG Stores by each manufacturer and is an estimate of the average number of business days it takes the manufacturer to process your order and ship the item from their warehouse
. These shipping times are not a guarantee
. If you have a time sensitive project we recommend that you call a sales specialist at or and arrange expedited shipping.
Products marked 'In Stock' are items that we have in stock or the manufacturer has provided us a real time inventory feed for. These items normally ship from the warehouse within two business days, however these products are subject to prior sale and availability and lead times are not guaranteed
Occasionally, items shown to be in stock or available get pre sold, in this case, you will be sent a email notification that your item is on backorder, you have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order. Custom made products can have varying ship times
and we recommend ordering custom products well in advance to avoid project delays.
ATG Stores is not liable for costs associated with shipment delays.
Damaged & Defective Goods
At ATG Stores, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion- at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.
Small Package Deliveries
For smaller UPS or FedEx deliveries that are damaged in transit, please contact our customer service team immediately instead of refusing the package at or . If damages are reported within 7 Days for UPS or Fed-Ex deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify ATG Stores of defective or damaged merchandise within two business days of receipt.
Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as a bath tub, large sink or furniture) from LTL, White Glove and common freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. All damages should be reported to ATG Stores within 48 hours of delivery.
Customers who sign for delivery and do not notate 'damage' assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify ATG Stores of refusal so we can anticipate the return and send out a new item.
ATG Stores will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the 'Standard Return Policy' above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit.
Failure to follow return procedure for the damaged item may result in a charge for the free replacement item.
Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case ATG Stores will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.